FAQ
✨ Frequently Asked Questions
Everything you need to know about your beauty journey with Dermavié
🚚 Shipping & Delivery
How long does delivery take?
We deliver within 5-10 business days depending on your location. You will receive a tracking code once your order is shipped.
Do you offer free shipping?
Shipping costs vary by location and will be calculated at checkout based on your delivery address.
Can I change my delivery address?
You can change your address within 24 hours of placing your order. Contact us immediately via email.
↩️ Returns & Refunds
What is your return policy?
You have 30 days to return any product. Return shipping is free and we process refunds within 3-5 business days after receiving the product.
What condition should the product be in?
Products must be unused, in original packaging and in perfect condition. Opened personal care products cannot be returned for health reasons.
How do I start a return?
Contact us via email skinrescuep@gmail.com with your order number. We will send detailed instructions and a free return label.
🧴 Products & Usage
Are the products suitable for sensitive skin?
Yes! All our products are dermatologically tested and suitable for all skin types, including sensitive skin. We always recommend a patch test before first use.
How often should I use the products?
Each product has specific instructions on the packaging. Generally, facial masks 1-2 times per week, bath salts 2-3 times per week, and creams daily.
Are the ingredients natural?
We prioritize natural ingredients and fruit extracts. All products are free from parabens, harsh sulfates, and harmful ingredients.
💳 Payments & Security
What payment methods do you accept?
We accept major credit cards, PayPal and other secure payment methods. All payments are processed securely with SSL encryption.
Is my data secure?
Absolutely! We use bank-level encryption and strictly comply with data protection regulations. Your data is never shared with third parties.
Do you offer payment plans?
Payment options may vary depending on your location and will be displayed at checkout.
📞 Support & Contact
How can I contact support?
Email: skinrescuep@gmail.com
Response time: We guarantee a response within 24-48 hours
Do you have a physical store?
We are a 100% online brand, which allows us to offer competitive prices and personalized service through our digital channels.
Can I receive news and promotions?
Of course! Subscribe to our newsletter and be the first to know about new products, beauty tips and exclusive offers.
💬 Still have questions?
Our team is always ready to help!
📧 skinrescuep@gmail.com
Response guaranteed within 24-48 hours